Delivery within 48 hours throughout Greece for all orders placed before 3:00 PM!

Terms of Purchase & Use

  1. Introduction

Welcome to our company’s website!

By using this Website or placing an order, you automatically accept the following terms of purchase and use, the Cookies Policy and the Data Protection Policy, which you are invited to read carefully before starting to use this Website. If you do not agree to the Terms and Policies you must not use this Website.

  1. About Us

The website www.lazysuricata.gr was created by the company Graffiti A.E. and includes an online sales store.

  1. The personal data collected and its processing

The information or personal data you provide us is subject to processing under the Data Protection Policy and Cookies Policy. For your registration or to make a purchase you will request the necessary information to carry out the requested action. By using this website you consent to the processing of such information and data and you represent that all information and data you provide to us is true and accurate.

  1. The use of the Website

By using this website you accept:

Use the website to submit legitimate inquiries or orders.
Do not make purchases for commercial purposes (resale, etc.).
Do not proceed with false or fraudulent orders. If we consider that such an order has been placed we have the right to cancel it and inform the authorities.
Provide us correctly and accurately with your email address, postal address and contact telephone number. You also agree that we may use this information if deemed necessary.
If you do not provide us with all the necessary information, we cannot forward your order.
By placing an order through the website, you warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

  1. Cοokies

For the proper and better operation of the website we use Cookies. For more information, see the Cookies Policy.

  1. Register or Login

To register the user you need to provide us with the following information: first name, last name and email. This information remains confidential and is processed only in case an order is placed.

  1. Buy Offline/Buy as a Guest

On this Website you can proceed your purchase as a guest. When making the purchase, you can choose to create an account or complete the purchase as a guest. This action requires only the data to make the purchase.

Order

7.1 Products Availability

We make every effort to keep our website up to date with product availability. In the case that one of the products is not available, we will inform you by email, to the email address you have provided and/or by phone. In case you have paid by bank transfer or credit card, then you return the corresponding amount in the same way you choose to pay for the order, within 3 working days.

7.2 Order acceptance

As soon as we check the stocks, you will be informed by email to the email address you have indicated, about the acceptance of the order.

7.3 Rejection of order

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this Website. Although we make every effort to process all orders placed with us, exceptional circumstances may arise where we may need to decline to process an order after we have sent you the Order Confirmation, for which we reserve the right right to act at any time in our sole discretion.

We shall not be liable to you or any third party for the withdrawal of any products from this website, the removal or editing of any material or content on the website, or the refusal to process or accept an order after we have sent you the Order Confirmation.

7.4 Delivery

Subject to the above terms, we will make every effort to complete your order. Delivery time ranges from 1 to 3 business days and depends mainly on the geographic area to which the order is shipped. In this regard, you can find information in the Shipping Terms, regarding the procedure and charges. During sales or busy periods delivery time may be longer than normal.

7.5 Price and payment

The price of each product will be that set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option of reconfirming the order at the corrected correct price or canceling it. If we are unable to contact you, we will treat your order as canceled and refund any amount you have paid in full.
We are under no obligation to supply you with any product at the incorrect lower price (even if we have sent you a shipping confirmation email), where the error is obvious and undisputed.
Prices on our website include VAT but not shipping and cash on delivery costs, which are added to the total price at checkout.
Prices may change at any time, however, subject to what is specifically stated immediately above, any changes will not affect orders for which an order confirmation has already been sent to you.

Payment can be made in accordance with the Payment Terms posted in the Secure Payments field, which you should refer to before completing your order.

  1. Contract Drafting

No contract shall be deemed to have been formed between our company and you (the customer) in respect of the products until your order has been accepted by us. If we do not accept your order while payment has been made by you, then you will be refunded in full in the same way you made the payment.
The contract for the purchase of a product between us will only be deemed to have been concluded when we send you a shipping confirmation email.
The contract will only apply to the products whose shipment we have confirmed in the Shipment Confirmation. We are not obliged to supply you with any further products that may be part of your order, unless the dispatch of those products is confirmed by a separate Dispatch Confirmation.

  1. Easy Returns

To return a product you must contact us via the contact form in the Contact field or at 210-6664944 within 14 calendar days of receiving it from you. You must mention us your order code and which product you wish to return. Once we have been informed of your request to return the order or part of it and we have accepted it, you will be sent an email with the return instructions. In case we are not informed in writing about the Withdrawal Request and the products are returned without us being informed, they will not be collected by us or will be returned to the shipping address at the recipient’s expense.
For the exchange to be accepted, the products must be in their original condition, not used, opened or worn, and must be accompanied by the proof of sale (receipt or invoice).
You cannot return products whose original packaging has been removed.
Once we have been informed of your request to return the order or part of it and we have accepted it, you will be sent an email with the return instructions.
In case you want another product/s you will have to place a new order.
The return costs in this case are borne by you and parcels charged to the recipient will not be accepted. In case a package comes to us at the expense of the recipient, it will not be received or will be returned to you at your expense.

The withdrawal period expires after 14 calendar days from the day you received the products. It is your responsibility to provide proof of timely notification to our company and the time to exercise your right.

Obligations of the Company

Except as expressly provided herein, if you withdraw from any of your purchases as set forth herein, we will refund to you all money received from you including any delivery charges (excluding any additional charges due at your option to use other delivery methods than the cheapest delivery method we offer), however deducting the return cost in case you used ACS to return the products, in accordance with the above.
The refund will be made immediately, without culpable delay and in any case no later than within twenty (20) days from the date the Company receives the products you returned in accordance with the above and subject to the provisions of this article. The refund of your money, since the purchase of the product from which you withdraw was made by cash on delivery, is carried out by crediting your bank account which you will notify us of when exercising the right of withdrawal, since by accepting these terms expressly and unconditionally you indicate that you consent to a different way of refunding your money as a result of withdrawal. In case the payment was made by debit/credit card, your money will be refunded to your debited account.

10.Return of Products due to withdrawal

We are entitled to delay refunding you until we have received back the products you are withdrawing from the purchase of in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us.

You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part, except for that which is necessary to establish the nature and properties of the products. However, it is clarified that in order to get your money back in the event of withdrawal or if you choose to have a credit/change made, the product received by us as a result of your withdrawal must be in the perfect condition received without damage and complete , in its original packaging and be accompanied by all relevant documents (receipt, return form and/or proof of return, distinctive product tags). The Company will NOT accept products returned at your pick-up that have dirt, wear, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

All products must be returned in good overall condition and clean as delivered by the Company.

Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise the Company will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.

  1. Defective-incomplete-wrong product – Right of withdrawal based on Law 2251/1994 2251/1994 2251/1994

We make every effort so that you receive the products intact and correct. However, in the event that you receive a defective, incomplete or wrong product and you want to exercise the right of withdrawal, you should fill in the contact form in the Contact field.

In the event of a wrong or defective product being sent, you have the right, within 14 days of receiving the product, to contact us on our Company’s telephone numbers or to the email info@lazysuricata.com and report the defect in the product or the error us in the execution of your order and inform us of your wish to have the product replaced with the correct/non-defective product or to get your money back.

Our Company undertakes to cover the total cost of returning and reshipping the correct/non-defective product, as long as the return of the wrong/defective product and the shipment of the new one are made through ACS. In the event that for any reason and cause you wish for another way of return/shipment, you will bear the additional costs arising from your own through transport. In the event that for any reason and cause you wish for another way of return/shipment, you will bear the additional costs arising from your own through transport.

You expressly acknowledge and accept that product replacement is subject to the availability of the correct/non-defective product in our store at the time you notify us. Ιn the event that replacement is not possible, we will refund all money received from you including any delivery charges (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. Refunds will be made immediately, without culpable delay and in any case no later than within four days from the date on which the Company will receive the products you returned in accordance with the above and subject to the provisions herein. You expressly agree that the replacement of the products whose order was executed incorrectly, is carried out as long as the product to be replaced is returned to our Company in the same good condition that you originally received it. Our Company does not replace products that are dirty, damaged, damaged, other than the mentioned defect or are not accompanied by all the documents (receipt, return form and/or proof of return, distinctive product tags) that you received from us. In the case of returning a defective product, the Company reserves the right, such as reserving its replacement or refunding your money, in the event that it does not have sufficient evidence to make it responsible for the defect in the product.
The refund is made by crediting your bank account which you will notify us of when exercising the right of withdrawal. In any case no costs will be charged for such a refund.
Claims for compensation or monetary satisfaction of any kind and legal basis are excluded, as well as any kind of claims for damage to health, life and physical integrity.

Cancellation of order by User

In addition to the other cases mentioned herein, you can cancel your order in the following cases:

Before submitting your order, technically you can remove the quantities of products you do not wish to order from your Cart by pressing the “X” button which activates the removal of the corresponding Products.

After the notification of receipt of your order by us but before the confirmation of acceptance with the notification of shipment of the products and for a period of two (2) hours, you can cancel your order by sending an email to the email address info@lazysuricata.com. The email is considered to have been received by us for the purposes of this, on the next business day from the date it was sent, and we may cancel your order in accordance with the above, only if the receipt of your relevant message takes place before it is sent to you of the shipment confirmation of your products.

In addition, in the event that www.lazysuricata.com modifies your order in accordance with the provisions herein, you have the option to cancel your entire order or the part of it that cannot be executed by us.

Cancellation of order by the Company

In addition to the other cases mentioned herein, www.lazysuricata.com may cancel at any stage your order and/or the Sales Contract in the following cases:

Due to a technical error, the product you have ordered is not available and the system has not had time to be updated, and/or when it is no longer possible to supply it from our Company for any reason. Due to a technical error, the price listed on the product or its description is incorrect. At our sole discretion we believe that you are engaging in unfair practices by placing the order, or when you do not make fair use of the www.lazysuricata.com ordering system.
Non-receipt of the Products in accordance with the terms herein.
Execution of the order is against laws, rules and regulations.
In cases of force majeure.
In the case that the Product of the order being canceled has been paid for, www.lazysuricata.com will refund you without culpable delay.

Cancellation after receiving the product

After receiving the product, the order is canceled by exercising the Right of Withdrawal in accordance with the above. Any refusal by you to receive your products upon delivery by the transport company is equivalent to withdrawal, a right for the exercise of which the above applies.

Delivery Delay

Our Company makes every effort for the timely and appropriate delivery of your products, however we reserve the right that the delivery of your product(s) may be delayed in the event, for example, that (a) the product is delayed to be sent by our supplier due to e.g. jamming in its transport, force majeure etc., as a result of which we do not have it in our warehouses when we calculate, (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases we will contact you to ask if you want us to deliver the order without the product that is delayed or unavailable, or to suggest an alternative, or to inform you of the delivery time of the product that is not immediate available. In case you are not satisfied with our proposal, you have the right to cancel the order in part or in whole and to return any money you have paid. In case of delay you can contact our Company at 210-6664944 where you can declare the cancellation of your order in whole or in part.

Liability upon delivery

We inform you that our Company remains solely responsible for any damage or loss of your products until you (or third parties authorized by you) obtain physical possession of the products.

If on the specified delivery date you are not at the declared address to receive the products, our transport company (ACS) will try two (2) more times, in the following working days, to deliver your order to you. In the case that the shipment is not completed, then your order is automatically returned to us and registered as a Refusal. It is expressly agreed and as an exception to the general rule of liability that concerns us, you bear the responsibility for loss or damage to the Products, and the Products are stored in accordance with the terms of the transport and at your own expense.

  1. Limitation of Liability

The Service is provided on an “as is” and “as provided” basis and we make no warranties or representations, either express or implied, with respect to the Service including, but not limited to, implied warranties or conditions of completeness, accuracy, satisfactory quality and/or fitness for a particular purpose.

You acknowledge that:

a) it is technically impossible to provide the service free of all defects and we do not assume such responsibility

b) malfunctions can lead to a temporary interruption of the service

c) the results you obtain from the service may include inaccuracies or typographical errors: and

d) the operation of the service may be adversely affected by conditions and actions beyond our control, including but not limited to transmission and telecommunication connections between us, between different Parts of our network and between us and other systems and networks.

In addition, you acknowledge that some of the information, such as software, is provided by us from third parties and therefore we make no warranties of any kind with respect to such information.

We shall not be liable to you for any failure, defect or delay in service in any event, including but not limited to:

a) in the case that you have provided incorrect information when connecting to the service.

b) in the case that you accidentally deleted any item provided to you by the Service or

c) where you have failed to comply with the instructions for use of the service, as explained by us.

  1. User responsibility, liability and disclaimer

We provide the Service to you for personal, private use only. You undertake not to use the service:

a) for illegal, immoral or contrary to good morals and commercial purposes.

b) in such a way that the service is interrupted, damaged, rendered less effective or the functionality of the service is rendered inadequate in any way.

c) in a way that may damage or destroy another user’s computer.

d) to transmit, upload, or send computer viruses or other harmful and capable of deleting files or programs.

e) to transmit, upload or send material which may be defamatory, offensive, racist, vulgar, abusive, or obscene or threatening, or in such a way as to cause annoyance, or undue stress.

f) as a means of threatening, tracking, harassing, abusing, or otherwise offending other users or as a means of collecting or storing personal information of other users.

g) in a way that constitutes a violation or infringement of any right of a natural person, company or business (such as indicative copyright and private/confidential information).

h) for transmission of material for the purpose of publicity, promotion and/or advertising without our prior written consent unless such transmission has been specifically requested by another user of the Service.

i) for the creation of a false identity with the purpose of deceiving others as to the identity of the sender or the origin of the message, such as indicatively presenting someone as an employee of the Company.
j) to transmit, upload, announce or otherwise make available any permitted or prohibited advertising material, promotional material, “junkmail”, “spam”, “chain letters”, pyramid schemes or other copied or unsolicited messages.

Notwithstanding the above, we do not control the content sent to us by you or other users of the Service and therefore do not guarantee the accuracy, completeness or quality of such content. By using the Service, you acknowledge that you may be exposed to content that is offensive or objectionable.

In addition, although we make every effort to check the Information and content on the Site for viruses, we recommend that you use anti-virus programs on any information and/or content obtained from the Service. Under no circumstances are we responsible for any content or damage caused as a result of your accessing any content posted or otherwise transmitted by the Service.

  1. Intellectual property rights

You acknowledge that all copyrights, trademarks and any other
intellectual property rights in the Website shall remain the property of us or our licensors. The copying of our logos, trademarks, patents and our products which are all owned by our company is expressly prohibited.

  1. Right to amend these Terms of Use purchases

We reserve the right to revise and amend these Terms at any time. At the time you order products from us or make use of this website, you are subject to our then-current Policies and Terms, unless any modification of the specific Policies, our Terms or the Privacy Policy is required by law or government authority , in which case any changes will also apply to the orders you submitted prior to the changes.