Delivery within 48 hours throughout Greece for all orders placed before 3:00 PM!

Shipping & Returns

All products listed in our e-shop are ιmmediately available.
For your order’s shipping we work with ACS courier.

Delivery time

Shipping within Attiki: next working day delivery (if only order gets placed until 15:00).

Shipments outside Attica to land destinations: 1-3 working days

Shipments to island destinations: 1-3 business days

Shipments to hard-to-reach areas: 1-5 working days

Orders received from Friday at 15:00 and during the weekend are dispatched the following Monday. Orders received from Friday at 15:00 and during the weekend are dispatched the following Monday.

For orders from abroad, please contact us by e-mail at info@lazysuricata.com, for shipping and payment methods.

Shipping costs – Cash on delivery

For orders over €29.99 shipping costs are free (shipments within Greece).

For orders of smaller value, there is an extra charge of €3.00 (shipments within Greece).
Cash on delivery in all cases is charged €1.50

Shipments to Cyprus

Shipping to Cyprus is free for orders over €79.99.
For orders of smaller value there is an extra charge of €7
In any case the delivery time is 5-7 working days.
Payment for shipments to Cyprus cannot be made by cash on delivery. They are made either by debit/credit card or by depositing into a bank account.


Shipments abroad (outside Cyprus)

Shipments to destinations outside the Greek territory and Cyprus, regardless of the value of the order, are subject to shipping costs according to the current price list of the Hellenic Post Office( www.elta.gr )and depend on the weight of the shipment and the country of destination.

Returns

To return a product you must contact us via the contact form in the Contact field or at 210-6664944 within 14 calendar days of receiving it from you. You must tell us your order code and which product you wish to return. Once we have been informed of your request to return the order or part of it and we have accepted it, you will be sent an email with the return instructions. In case we are not informed in writing about the Withdrawal Request and the products are returned without us being informed, they will not be collected by us or will be returned to the shipping address at the recipient’s expense.
For the exchange to be accepted, the products must be in their original condition, not used, opened or worn, and must be accompanied by the proof of sale (receipt or invoice).
You cannot return products whose original packaging has been removed.
Once we have been informed of your request to return the order or part of it and we have accepted it, you will be sent an email with the return instructions.
In case you want another product/s you will have to place a new order.
The return costs in this case are borne by you and parcels charged to the recipient will not be accepted. In case a package comes to us at the expense of the recipient, it will not be received or will be returned to you at your expense.

The withdrawal period expires after 14 calendar days from the day you received the products. It is your responsibility to provide proof of timely notification to our company and the time to exercise your right.

Obligations of the Company

Except as expressly provided herein, if you withdraw from any of your purchases as set forth herein, we will refund to you all money received from you including any delivery charges (excluding any additional charges due at your option to use other delivery methods than the cheapest delivery method we offer), however deducting the return cost in case you used ACS to return the products, in accordance with the above.
The refund will be made immediately, without culpable delay and in any case no later than within twenty (20) days from the date the Company receives the products you returned in accordance with the above and subject to the provisions of this article. The refund of your money, since the purchase of the product from which you withdraw was made by cash on delivery, is carried out by crediting your bank account which you will notify us of when exercising the right of withdrawal, since by accepting these terms expressly and unconditionally you indicate that you consent to a different way of refunding your money as a result of withdrawal. In case the payment was made by debit/credit card, your money will be refunded to your debited account.

Return of Products due to withdrawal

We are entitled to delay refunding you until we have received back the products you are withdrawing from the purchase of in the same good condition in which you received them. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us.

You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part, except for that which is necessary to establish the nature and properties of the products. However, it is clarified that in order to get your money back in the event of withdrawal or if you choose to have a credit/change made, the product received by us as a result of your withdrawal must be in the perfect condition received without damage and complete , in its original packaging and be accompanied by all relevant documents (receipt, return form and/or proof of return, distinctive product tags). The Company will NOT accept products returned at your pick-up that have dirt, wear, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

All products must be returned in good overall condition and clean as delivered by the Company.

Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise the Company will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.

Defective-incomplete-wrong product – Right of withdrawal based on Law 2251/1994 2251/1994 2251/1994

We make every effort so that you receive the products intact and correct. However, in the event that you receive a defective, incomplete or wrong product and you want to exercise the right of withdrawal, you should fill in the contact form in the Contact field.

In the event of a wrong or defective product being sent, you have the right, within 14 days of receiving the product, to contact us on our Company’s telephone numbers or to the email info@lazysuricata.com and report the defect in the product or the error us in the execution of your order and inform us of your wish to have the product replaced with the correct/non-defective product or to get your money back.

Our Company undertakes to cover the total cost of returning and reshipping the correct/non-defective product, as long as the return of the wrong/defective product and the shipment of the new one are made through ACS. In the event that for any reason and cause you wish for another way of return/shipment, you will bear the additional costs arising from your own through transport. In the event that for any reason and cause you wish for another way of return/shipment, you will bear the additional costs arising from your own through transport.

You expressly acknowledge and accept that product replacement is subject to the availability of the correct/non-defective product in our store at the time you notify us. Ιn the event that replacement is not possible, we will refund all money received from you including any delivery charges (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. Refunds will be made immediately, without culpable delay and in any case no later than within four days from the date on which the Company will receive the products you returned in accordance with the above and subject to the provisions herein. You expressly agree that the replacement of the products whose order was executed incorrectly, is carried out as long as the product to be replaced is returned to our Company in the same good condition that you originally received it. Our Company does not replace products that are dirty, damaged, damaged, other than the mentioned defect or are not accompanied by all the documents (receipt, return form and/or proof of return, distinctive product tags) that you received from us. In the case of returning a defective product, the Company reserves the right, such as reserving its replacement or refunding your money, in the event that it does not have sufficient evidence to make it responsible for the defect in the product.
The refund is made by crediting your bank account which you will notify us of when exercising the right of withdrawal. In any case no costs will be charged for such a refund.
Claims for compensation or monetary satisfaction of any kind and legal basis are excluded, as well as any kind of claims for damage to health, life and physical integrity.